Terms of service

Terms & Conditions

OVERVIEW

Welcome to The Saffron Merchant. The terms “we”, “us” and “our” refer to The Saffron Merchant. We operate this website, along with all related features, tools, content, products, and services, to provide you with a curated shopping experience (the “Services”).

These Terms & Conditions (the “Terms”) govern your use of the Services, including browsing our website, making purchases, and interacting with any content or functionality we provide.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction. You agree to provide accurate and complete information when creating an account or making purchases.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, assign, or sell your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to represent our products accurately, but colours, textures, and appearance may vary depending on your device settings. We do not guarantee that product images perfectly reflect the actual item.

All product descriptions and pricing may change at any time without notice. We reserve the right to discontinue products or limit quantities available to any individual or region.

SECTION 3 – ORDERS

When you place an order, you make an offer to purchase. We reserve the right to accept or reject any order at our discretion. An order is only accepted once payment has been processed and we send you an order confirmation.

Once accepted, cancellation requests may not always be possible. If we cannot accept or must cancel an order, we will attempt to notify you using the contact details provided.

Returns and refunds are governed by our Refund Policy.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. Prices shown at checkout are final unless otherwise stated and do not include taxes, duties, or shipping unless specified.

You agree to provide accurate billing and payment information and to promptly update your details. You represent that you are authorised to use the payment method provided and agree to pay all charges incurred, including taxes and shipping fees.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or circumstances beyond our control. Once an item is handed to the carrier, risk of loss passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, designs, images, text, graphics, and other content on the Services are owned by or licensed to The Saffron Merchant and are protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, display, or create derivative works without our written consent.

SECTION 7 – OPTIONAL TOOLS

We may offer access to optional third-party tools or integrations. These tools are provided “as is” without warranties. Any use is at your own risk, and you should review the terms of the relevant third party before use.

SECTION 8 – THIRD-PARTY LINKS

Our Services may link to third-party websites. We do not control or endorse these sites and are not responsible for their content, accuracy, or policies. Any transactions you undertake with third parties are at your own risk.

SECTION 9 – PRIVACY POLICY

All personal information you provide through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our privacy practices.

SECTION 10 – FEEDBACK

If you submit feedback, comments, reviews, suggestions, or ideas (collectively, “Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use, modify, publish, distribute, and display such Feedback for any purpose.

You represent that you have the right to submit such Feedback and that it does not infringe the rights of any third party.

SECTION 11 – ERRORS AND INACCURACIES

Information on our Services may occasionally contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

SECTION 12 – PROHIBITED USES

You agree not to use the Services for unlawful or harmful activities, including but not limited to:

  • violating laws or regulations

  • infringing intellectual property rights

  • harassing or harming others

  • transmitting malware

  • attempting to gain unauthorised access to the Services

  • collecting data about others without consent

We may suspend or terminate your access if you violate these Terms.

SECTION 13 – TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, for conduct we believe violates these Terms or is harmful to our interests.

Upon termination, any provisions intended to survive (including Intellectual Property, Limitations of Liability, Indemnification, and Governing Law) will remain in effect.

SECTION 14 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without any warranties, express or implied. We do not guarantee uninterrupted, error-free, or secure use of the Services.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Saffron Merchant is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or replacement costs arising from your use of the Services or products.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless The Saffron Merchant, its directors, employees, agents, and affiliates from any claims arising out of your breach of these Terms or your misuse of the Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remainder will continue in full force.

SECTION 18 – WAIVER & ENTIRE AGREEMENT

Failure to enforce any right does not constitute a waiver. These Terms, along with our policies, constitute the entire agreement between you and us regarding the Services.

SECTION 19 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

SECTION 20 – GOVERNING LAW

These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located where The Saffron Merchant is headquartered.

SECTION 21 – CHANGES TO TERMS

We may update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Services following changes constitutes acceptance.

SECTION 22 – CONTACT INFORMATION

Questions about these Terms should be sent to:
letstalk@thesaffronmerchant.com

The Saffron Merchant
12 Old Bond Street
London, United Kingdom